Last updated: January 2025
Privacy Policy
At FoneGo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and identification details required for installment applications
- Financial Information: Mobile money account details, income verification documents, and payment history
- Device Information: Device model, serial number, and usage data for warranty purposes
- Usage Data: Information about how you interact with our website and services
2. How We Use Your Information
We use your information to:
- Process your installment applications and payments
- Provide customer support and respond to inquiries
- Verify your identity and prevent fraud
- Improve our products and services
- Comply with legal requirements and regulations
3. Information Sharing
We may share your information with:
- Payment processors and financial institutions for transaction processing
- Credit bureaus for credit assessment (with your consent)
- Law enforcement agencies when required by law
- Service providers who assist in our operations (under strict confidentiality agreements)
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Request portability of your data
6. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@fone-go.co
Phone: +233 0256070053
Address: 123 Independence Avenue, Accra, Ghana
Last updated: January 2025
Terms of Service
These Terms of Service govern your use of FoneGo's website and services. By accessing or using our services, you agree to be bound by these terms.
1. Service Description
FoneGo provides smartphone sales and installment financing services in Ghana. We offer a platform for customers to purchase smartphones through flexible payment plans.
2. Eligibility
To use our services, you must:
- Be at least 18 years old
- Be a Ghanaian citizen or legal resident
- Have a valid national ID (Voter ID, Passport, or Driver's License)
- Have a verified mobile money account
- Have a steady source of income
3. Installation & Use
- All prices are in Ghana Cedis (GH¢) and include applicable taxes
- Installment plans require a minimum down payment as specified on the product page
- Monthly payments are due on the agreed date each month
- Late payments may incur additional fees
- Non-payment may result in legal action and damage to credit rating
4. Product Delivery
- Delivery is available within Accra and other major cities
- Delivery timeframes are estimates and may vary
- Customers must inspect products upon delivery and report any issues immediately
- Signature is required upon delivery
5. Returns & Exchanges
- Products can be returned within 7 days of delivery in original condition
- Defective products will be repaired or replaced under warranty
- Customized or special order items cannot be returned
- Shipping costs for returns are the customer's responsibility unless the product is defective
6. User Obligations
You agree to:
- Provide accurate and complete information during the application process
- Make all payments on time as agreed
- Use the service lawfully and responsibly
- Not transfer or assign your obligations under these terms
- Notify us promptly of any changes to your contact information or financial status
7. Limitation of Liability
FoneGo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity.
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on our website and will take effect immediately upon posting.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of Ghana.
Last updated: January 2025
Cookie Policy
This Cookie Policy explains how FoneGo uses cookies and similar technologies when you visit our website.
1. What Are Cookies
Cookies are small text files stored on your device that help us provide and improve our services. They allow us to recognize your device, remember your preferences, and enhance your user experience.
2. Types of Cookies We Use
- Essential Cookies: Required for the basic functioning of our website (session management, security)
- Performance Cookies: Collect information about how visitors use our website (analytics, traffic monitoring)
- Functional Cookies: Remember user preferences (language, region, customization)
- Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness
3. How We Use Cookies
We use cookies to:
- Authenticate users and prevent unauthorized access
- Remember user preferences and settings
- Analyze website traffic and usage patterns
- Improve our website's performance and user experience
- Deliver personalized content and advertisements
4. Managing Cookies
You can control cookie settings through your browser:
- Accept or reject cookies through browser settings
- Delete existing cookies from your device
- Set your browser to notify you when cookies are being sent
Note: Disabling cookies may affect the functionality of our website and prevent you from using certain features.
5. Third-Party Cookies
We may use third-party services (such as Google Analytics) that set their own cookies for analytics and advertising purposes. These third parties have their own privacy policies.
6. Changes to This Policy
We may update this Cookie Policy from time to time. We will notify you of significant changes via email or through a prominent notice on our website.
Last updated: January 2025
Warranty Policy
At FoneGo, we stand behind every smartphone we sell. All devices come with a manufacturer warranty plus our extended FoneGo care plan, giving you complete peace of mind with your purchase.
Warranty Summary: Every FoneGo smartphone includes a minimum 1-year manufacturer warranty and optional extended coverage up to 3 years.
1. Warranty Period
- Standard Manufacturer Warranty: 12 months from the date of purchase
- FoneGo Extended Care (optional): Additional 12-24 months (up to 3 years total)
- Accessories: 6 months warranty on chargers, cables, and earphones
- Battery: 12 months warranty covering manufacturer defects
2. What's Covered
Our warranty covers defects in materials and workmanship under normal use:
- Manufacturing defects in hardware components
- Screen and display failures (not caused by physical damage)
- Battery degradation beyond acceptable thresholds
- Speaker, microphone, and camera malfunctions
- Charging port and connectivity issues
- Software-related issues pre-installed by the manufacturer
3. What's NOT Covered
The following situations are not covered under warranty:
- Physical damage from drops, impacts, or accidents
- Water damage (unless device is IP-rated and used as intended)
- Unauthorized repairs or modifications
- Normal wear and tear from daily use
- Damage caused by third-party accessories
- Loss or theft of the device
- Cosmetic damage that doesn't affect functionality
4. How to Claim Warranty
Making a warranty claim is simple:
- Step 1: Contact our support team via phone, WhatsApp, or visit any FoneGo store
- Step 2: Provide your proof of purchase (receipt or order confirmation)
- Step 3: Our technicians will diagnose the issue and determine coverage
- Step 4: If covered, we'll repair or replace your device within 3-7 business days
- Step 5: Free pickup and delivery within Accra (other areas may have transport fees)
5. Repair Process
- Devices are inspected by certified technicians
- Repairs use genuine manufacturer parts only
- A loaner phone may be available during repair (subject to availability)
- All repairs come with a 3-month warranty on the repair work
- We'll provide a detailed diagnosis before proceeding with repairs
6. Device Protection Add-On
For additional peace of mind, we offer optional Device Protection plans:
- Screen Protection: Covers screen cracks and display damage
- Accidental Damage: Covers drops, spills, and other accidents
- Loss & Theft: Full replacement if device is lost or stolen
- Premium Care: Combines all protections with priority service
Note: Device Protection plans require an additional monthly fee and must be purchased within 30 days of the device purchase.
7. Contact Information
For warranty inquiries, please reach us through:
- Phone: +233 0256070053 (Mon-Sat, 8am-6pm)
- WhatsApp: +233 0256070053 (24/7)
- Email: support@fone-go.co
- In-Store: Visit any FoneGo authorized store location
8. Limitations
This warranty is valid only for the original purchaser and is non-transferable. FoneGo reserves the right to verify warranty eligibility and may refuse service if terms are violated.
